You must contact us immediately if the circumstances of your fundraising campaign have changed. For example, if you are unable to undertake the fundraising activity you had originally planned.
We recommend that you message all your donors to advise them that the circumstances of your fundraising campaign have changed.
To do this, log into your mycause account at www.mycause.com.au.
Navigate to Fundraising Pages (Crowdfunding)/Thank your donors
Send a message to your donors letting them know that that the circumstances of your charity campaign have changed and why.
Please ask them if they are happy for funds to be sent to the charity you are fundraising for. Usually donors do not request a refund as they are satisfied with their charitable donation.
If not, inform the donor that they can request a refund at mycause before the last day of the month by emailing email@example.com.
Please note that mycause can only process automatic refunds in the same month that the donation was made. For example, a donation made in November can only be refunded in November.
If the donation has already been passed to the charity, we will advise the donor to contact the charity directly for a refund.
If you are unsure, please contact us and we can structure the message and send it for you to your donors.