You must contact us immediately if the circumstances of your fundraising campaign have changed. For example, if a beneficiary is too sick to travel overseas for treatment that you have been fundraising for.
We recommend that you message all your donors to advise them that the circumstances of your fundraising campaign have changed.
To do this, log into your mycause account at www.mycause.com.au.
Navigate to Fundraising Pages (Crowdfunding)/Thank your donors
Send a message to your donors letting them know that that the circumstances of your personal cause campaign have changed and why.
Ask them if they are happy for the funds to instead be forwarded to a charity of your choice (mycause will manage this for you).
If the donor does not want the funds forwarded to this charity, inform the donor that they can request a refund at mycause before the last day of the month by emailing firstname.lastname@example.org.
Please note that mycause can only process automatic refunds in the same month that the donation was made. For example, a donation made in November can only be refunded in November.
If the donation has already been passed onto a beneficiary, we will put the donors in touch with the beneficiary to make arrangements.
If you are unsure, please contact us and we can structure the message and send it for you to your donors.