You must contact us immediately if you are unable to participate in your event for any reason. For example if a fun run is cancelled due to bad weather or you are injured.
We recommend that you message all your donors to advise them that your event has been cancelled or that you are not longer able to participate.
To do this, log into your mycause account at www.mycause.com.au.
Navigate to Fundraising Pages (Crowdfunding)/Thank your donors
Ask them if they are happy for the funds to still be sent to the charity. Usually donors do not request a refund as they are satisfied with their charitable donation.
If not, inform the donor that they can request a refund at mycause before the last day of the month by emailing firstname.lastname@example.org.
Please note that mycause can only process automatic refunds in the same month that the donation was made. For example, a donation made in November can only be refunded in November.
If the donation has already been passed to the charity, we will advise the donor to contact the charity directly for a refund.
If you are unsure, please contact us and we can structure the message and send it for you to your donors.