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  1. mycause help centre
  2. FOR FUNDRAISERS AND DONORS
  3. General FAQ's

General FAQ's

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Frequently Asked Questions

  • What is a Donation Gift Card?
  • How do I redeem a Donation Gift Voucher?
  • What is a Donation Gift Voucher?
  • Oops, my credit card details need to be changed.
  • How do I extend my crowdfunding campaign?
  • Charity Portfolio - what is it and what are the fees?
  • Changed circumstances - Charity fundraising campaign. What should I do?
  • Changed circumstances - Personal cause fundraising campaign. What should I do?
  • Donations to political parties and candidates
  • Are donations tax deductible on mycause?
  • What is causefunding or crowdfunding?
  • Can I fundraise for more than one charity?
  • How do I share my Fundraising Page on Facebook or other social media?
  • Can I create my own event?
  • The event I wish to fundraise in is not listed
  • Changed circumstances - I cannot complete my event or my event has been cancelled. What should I do?
  • Safety & Security - donating money
  • I am a fundraiser. How do I add money I have collected offline to my campaign page?
  • How do I edit my fundraising campaign?
  • How long will my fundraising campaign stay open?
  • One of the comments on my page is offensive to me. What can I do about it?
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